WhatsApp is rolling out a new feature that allows users to get in-app chat support directly from the official WhatsApp Support, eliminating the need to switch to email for assistance. This feature is currently available to everyone that install the latest version of WhatsApp beta for Windows from the Microsoft Store.
| Common questions | Answers |
|---|---|
| Name of the feature? | In-app chat support |
| Status? | Rolling out |
| Compatibility? | WhatsApp beta for Windows 2.2322.1.0 is confirmed to be a compatible update, but even some older versions are compatible with this feature. |
| I have the same update but I don’t have this feature. Why? | This feature is available to everyone with the latest update of the app. |
| Thanks: | hkumar and Traiti, for testing and reporting! |
| Previous news? | WhatsApp news of the week: multi-account feature and video messages! |
After announcing a screen-sharing feature with the WhatsApp beta for Windows 2.2322.1.0 update, we noticed a new in-app chat support rolling out to everyone on the latest version of the app available on the Microsoft Store. This feature, which is already available on WhatsApp for iOS, Android, and the Desktop Electron app, allows users to get in touch with the official WhatsApp Support and receive an answer right within a WhatsApp chat. According to our reports, you just need to install the latest update for Windows and select the “Contact Us” option!
As you can see in this screenshot, WhatsApp indicates that it’s now possible to get an answer in a WhatsApp chat when you ask for help. However, in case you don’t want to get an answer right within a WhatsApp chat, you can still request to get support via email.
In our opinion, users can enjoy the convenience of resolving their issues or getting assistance without leaving the app by having the option to receive support within a WhatsApp chat. They no longer need to switch between WhatsApp and their email client, making the process faster and more efficient. This feature can definitely help users save time and effort, and they can engage in real-time conversations with the WhatsApp Support team.
The ability to get an answer from WhatsApp Support right within a chat is available to everyone that install the latest WhatsApp for Windows update released on the Microsoft Store. If you don’t see this update on the Microsoft Store, please note that it may be released to more users over the coming days.
Stay up-to-date on WhatsApp news by following WABetaInfo on Twitter. You can also discover other new features for WhatsApp beta for Android, iOS, Web/Desktop, and Windows.
Do you like this news? Please, let us know on Twitter: we love hearing your feedback! If you’re curious to know where you can find WABetaInfo, there is a dedicated page where you can discover our services.
In addition, we have set up a Discord Server where you can chat with other people, get help and advice, and stay up to date with the latest announcements from WABetaInfo.