WhatsApp has just submitted a new update through the Google Play Beta Program, bringing the version up to 220.127.116.11.
What’s new in this update? Discover all details below!
|Name of the feature?||In-App Support|
|Status?||Available for specific beta testers|
|Compatibility?||It’s recommended to install the 18.104.22.168 update, but previous updates might receive the feature as well.|
|Availability for everyone?||In a future update.|
|I’ve the same version but I don’t see this news, why?||This is a test feature, so it is working for specific beta testers only.|
We have previously announced that WhatsApp was working on a feature that allows to contact the WhatsApp support directly from a chat thread:
As previously announced, WhatsApp is working on "Support Chat Threads": they will help you and WhatsApp to manage bug reports.
Support Threads are verified end-to-end encrypted chats and they'll be closed after the issue is fixed.
Availability: in a future iOS and Android update. pic.twitter.com/cv0AV44VLD
— WABetaInfo (@WABetaInfo) March 10, 2021
Today WhatsApp is finally releasing the feature for specific beta testers: it means that only a few people have actually the feature enabled.
If you want to verify if the feature is enabled for you, just check WhatsApp Settings > Help > Contact Us. If you see something similar, it means you can start to use the new feature:
If you start a chat thread, WhatsApp will respond in a group chat:
If the feature is not enabled for you, don’t worry: more activation will be following later! Stay tuned to discover more upcoming features for WhatsApp!
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