Some users are experiencing issues when using WhatsApp, as the app is unable to send media messages. It seems this issue is not due to a broken update and it is not limited to a certain platform. Let’s explore the details.
Some users are currently unable to share media on WhatsApp due to an ongoing outage. These users are not experiencing difficulties connecting to the service as sharing text messages works, but the issue seems limited to media. At the moment, we don’t have any confirmation that the outage may be affecting all users worldwide, but a significant number of individuals are already encountering issues, and it might extend to more people over the next few minutes. The exact extent of the outage and the number of affected users remain unknown. Unfortunately, the company has not issued any official statements or disclosed information about the underlying cause of the problem at this time. According to several tweets shared on Twitter, it seems Instagram is also experiencing similar issues.
RECENT UPDATES ABOUT THE OUTAGE:
- Outage detected: certain WhatsApp users may be unable to send media messages (19:05 UTC time).
- Generating link previews: certain WhatsApp users may be unable to generate high-quality image previews when sharing links (19:06 UTC time).
- The service is starting to work: the app is showing signs of improvement as some users have reported being able to send media. However, it appears that the issue has not been resolved globally yet (19:44 UTC time).
- Issue almost fixed: a lot of users reported that the service is now working (19:54 UTC time).
- Issue fixed: the service is back to normal. However, we may still expect some minor outages (19:55 UTC time).
- Issue confirmed: WhatsApp just confirmed the issue by posting a tweet on Twitter (19:59 UTC time).
- Official confirmation: WhatsApp announced with a tweet that the issue is now fixed (22.20 UTC time).
Unfortunately, we don’t have information on when this issue will be addressed by the server team. We will keep you up to date here and on Twitter when we have further details to share with you about the outage.
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