Recently we talked about basic Business information, the Business Info section and WhatsApp Business status spotted in WhatsApp beta for Android, released through the Google Play Beta Program.
However, we are able to release today other information about the new WhatsApp Small and Medium Business application and relative verified businesses.
Let’s find out together what we are talking about ..
WHATSAPP VERIFIED BUSINESS CHATS
Our most recent news was about hidden information about the application:
• Businesses can set their working hours.
• When you contact a business account that isn’t not available, you may receive an away message.
• Business can also manage automatic messages!
• WhatsApp Small and Medium Business is actually available only for the Android platform (references about the Android platform available here), for a few businesses only that have a partnership with WhatsApp (note that we don’t know if they are going to implement an iOS business version later, before the official release).
About away messages, these will be automatically sent to the user, when he tries to contact the business in their off-hours.
Check this iOS screenshot!
Instead, analyzing this conversation, the command recognition may be one of the feature of the WhatsApp Small and Medium Business.
Check this Android screenshot!
Furthermore, since a few days, a Facebook verified business account is appeared in WhatsApp servers, that will allow to receive messages on WhatsApp, that you usually received via sms messages.
FACEBOOK VERIFIED BUSINESS ACCOUNT ON IOS
FACEBOOK VERIFIED BUSINESS ACCOUNT ON ANDROID
FACEBOOK VERIFIED BUSINESS INFO SECTION ON ANDROID
Now we can understand better the sense of the Looking ahead for WhatsApp blog post, which mentions “Whether it’s hearing from your bank about a potentially fraudulent transaction, or getting notified by an airline about a delayed flight, many of us get this information elsewhere, including in text messages and phone calls.”: WhatsApp is going to apply this move for Facebook messages (messages like 2FA PIN notifications).
It’s not clear yet when this new Facebook service will be enabled and if it will be available for all users, and if it needs to have enabled the Facebook sharing option on WhatsApp, added when WhatsApp updated their Terms of Service and Privacy Policy.
When more information will be available, we will inform you on Twitter and on our Telegram channel.