WhatsApp is introducing a feature that allows you to get support right within a WhatsApp chat. The feature was already available to certain beta testers in the past, but it has been removed due to unknown reasons. Today there is news!
| Common questions | Answers |
|---|---|
| Name of the feature? | In-App Support |
| Status? | Rolling out |
| Compatibility? | WhatsApp beta for Android 2.22.3.5 and WhatsApp beta for iOS 22.2.72 are marked as compatible updates, but the feature may be released to people on stable updates as well. |
| I've installed the latest beta but I don't see this new feature. Why? | Since this feature has been rolled out to some beta testers, it may not be available for everyone. Please wait for the next updates. |
| Previous news? | WhatsApp is rolling out animating heart emojis |
IN-APP SUPPORT
In the article about the WhatsApp beta for Android 2.21.7.3 version, an update available in March 2021, we explained that WhatsApp was rolling out a new feature that let users get support from WhatsApp directly from a WhatsApp chat. The same feature was enabled on WhatsApp beta for iOS as well.
Due to some unknown reasons, WhatsApp had to stop providing support right within the app to users, but something is changing today: every time you contact WhatsApp from WhatsApp Settings > Help > Contact Us, WhatsApp may respond to you in a WhatsApp chat again, if you want.
WhatsApp Support chats are always marked with a green verified checkmark, so you always know when it's WhatsApp that's contacting you, so be careful with people that claim to be WhatsApp: you always need to verify if there is the green verified checkmark.
When you contact WhatsApp, some information is shared in order to understand what's wrong with your WhatsApp account, such as your phone number, network information (if you're connected to WhatsApp by using 3G, LTE, 5G, Wi-Fi), your WhatsApp and OS versions: this information may help them understand your issue and it's optional.
Even if the screenshot was taken from WhatsApp beta for iOS, WhatsApp is also rolling out the same feature for certain Android beta testers.
Follow WABetaInfo on Twitter to always be up to date about WhatsApp news, and you can discover all other changes implemented on WhatsApp beta for Android, iOS, Web/Desktop, Windows!
Let us know on Twitter if you like this article and you can visit this page to discover where you can find WABetaInfo!
WABetaInfo has a Discord Server about WhatsApp, where you can chat, give advice, ask for help, and read my announcements!