WhatsApp beta for iOS 24.3.10.71: what's new?
WhatsApp has just submitted a new update through the TestFlight beta Program, bringing the version up to 24.3.10.71. The version marked within WhatsApp Settings is 2.24.3.71 and the TestFlight build is 24.3.10 (563592924).
What's new in this update? WhatsApp is working on a feature to respond to support queries with messages generated by AI, and it will be available in a future update!
| Common questions | Answers |
|---|---|
| Name of the feature? | AI Support |
| Status? | Under development |
| Availability? | WhatsApp is working on bringing a feature to respond to support queries with messages generated by AI to a future update of the app. |
| I have the same version but I don't have this feature, why? | This feature is under development so it's not ready for beta testers, but you can read this article to discover a preview. |
| Previous news? | WhatsApp beta for Android 2.24.4.3: what’s new? WhatsApp is working on a feature to pin channels! |
AI SUPPORT
In the article about the WhatsApp beta for Android 2.23.23.8 update, we announced a new feature in development: AI Support. With this enhancement, WhatsApp aims to introduce advanced artificial intelligence capabilities to enhance user experience, delivering a more intuitive and efficient assistance. While this feature is currently under development for WhatsApp on Android, it seems that WhatsApp is also in the process of introducing the same functionality to the iOS app in the future, as discovered in the latest WhatsApp beta for iOS 24.3.10.70 update from the TestFlight app.
As you can see in the attached screenshot, WhatsApp is currently exploring a feature to provide users with intelligent suggestions when contacting the support from the app, for a future update of the app. Some messages from WhatsApp Support may be generated by AI using a secure technology from Meta, ensuring that users receive prompt and relevant assistance even when human support is not available. It's important to note that while AI support will provide prompt responses to user queries, users will still have the option to seek human assistance if the AI response doesn't fully resolve their inquiry. This can be easily accomplished by replying to the AI-generated message, indicating the need for further assistance.
In our opinion, this feature will bring a significant advantage to the app as users may get instant responses to their questions from the AI support, even outside of their regular business hours. In addition, this feature is designed to enhance the overall efficiency of customer support interactions, as AI-powered responses can address common inquiries quickly and accurately, reducing wait times for users. We believe that the integration of AI support highlights WhatsApp's commitment to continuously improving user experience and staying at the forefront of technological innovation in the messaging landscape.
The feature to respond to support queries with messages generated by AI is under development and it will be available in a future update of the app. We will keep you updated if there is any update related to this feature.
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