After announcing that WhatsApp is working on the ability to hide the phone number from certain business accounts, WhatsApp is now developing another useful feature for businesses to let them manage chats from their linked devices.
| Common questions | Answers |
|---|---|
| Name of the feature? | Assign chats to linked devices |
| Status? | Under development |
| Availability? | WhatsApp is working on the ability to assign chats to linked devices for a future update of the app. |
| I've installed this update but I don't have this feature. Why? | This feature is under development so it is not ready to be released to beta testers but you can discover a preview in this article. |
| Previous news? | WhatsApp is working on in-app surveys! |
ASSIGN CHATS TO LINKED DEVICES
4 months ago, we announced that WhatsApp will offer to businesses a new optional subscription plan called WhatsApp Premium. Thanks to this plan, businesses can use additional features such as the ability to create a custom business link and link up to 10 devices to their accounts. About the last feature, it would also be useful for large businesses to manage certain chats from a specific device: for this reason, WhatsApp is developing the ability to assign chats to linked devices!
As you can see in this screenshot, a tooltip shows up to inform the user about the new feature when it is enabled for the business account. When you want to assign a certain chat to a specific linked device, the list of your linked devices will show up so you can select the desired device. Assigned chats will be highlighted within the selected device so the user that's using that specific device knows they have to manage those conversations.
This is a business feature and it seems it won't be part of the subscription plan so it is free for all businesses. Since this is a business tool, it won't be available for standard WhatsApp accounts. In addition, even if the screenshot is taken from WhatsApp beta for iOS, the same feature will also be available on WhatsApp beta for Android and Desktop beta at a later date.
This feature is under development and it will be released in a future update of the app. As always, we will keep you up to date when there is further news to share with you.
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