WhatsApp beta for iOS 24.25.10.84: what's new?
WhatsApp has just submitted a new update through the TestFlight beta Program, bringing the version up to 24.25.10.84.
What's new in this update? WhatsApp is rolling out a business platform connection feature and AI-powered replies, now available to some beta testers!
| Common questions | Answers |
|---|---|
| Name of the feature? | Business platform and AI replies |
| Status? | Rolling out |
| Compatibility? | WhatsApp beta for iOS 24.25.10.84 has been designated as a compatible update, but some users might get these features by installing certain previous updates. |
| I have the same version but I don't have these features, why? | These features are available to some beta testers and they are rolling out to more people over the coming weeks. |
| Thanks: | Akan, for testing and reporting. |
| Previous news? | WhatsApp for iOS 24.25.93: what's new? WhatsApp is rolling out a feature to apply AR effects, backgrounds, and filters to the camera! |
BUSINESS PLATFORM - AI REPLIES
In the article about the WhatsApp beta for Android 2.24.26.16 update, we announced that a business platform connection feature and AI-powered replies were available. These new features aim to significantly enhance the functionality of the WhatsApp Business app, improving customer interactions and streamlining account management for businesses. WhatsApp also appears to be planning to extend these capabilities to iOS users, offering new tools for businesses similar to those already available on the Android version. Thanks to the latest WhatsApp beta for iOS 24.25.10.84 update, which is available on TestFlight, we discovered that WhatsApp is rolling out a business platform connection feature and AI-powered replies!
As you can see from the attached screenshot, some beta testers can explore the ability to connect their business app to AI services. After scanning a QR code, businesses can activate the AI integration to assist with responding to customer messages. This feature is particularly beneficial when customers reach out outside of standard business hours, as it enables businesses to provide timely responses through AI even when their team members are unavailable. The AI-powered replies can provide customers with detailed information about specific products and services or even recommend relevant options based on the customer's needs. In addition, the AI can assist customers by sharing essential details such as pricing and inventory availability, helping streamline the decision-making process.
When a business decides to respond manually to messages, the AI will immediately stop handling the conversation to ensure a smooth transition. To maintain transparency, customers will be informed the first time they interact with a business using AI services. It is important to note that AI-generated responses might not always be accurate. In such cases, businesses can provide feedback to Meta to help refine and improve the service over time. This collaborative approach ensures the AI remains a valuable tool for businesses while continually evolving to meet customer needs.
Alongside AI-powered replies, WhatsApp is also introducing a business platform connection feature. This allows businesses to connect their WhatsApp Business app to the Business Platform and manage their accounts on both platforms simultaneously after scanning a QR code. During the setup process, businesses have the option to share up to six months of chat history with the app. However, group chat history cannot be shared. This feature ensures continuity and provides important context for customer interactions, even as businesses transition to the new service. As part of the transparency measures, it's worth mentioning that customers will always be notified of this configuration when interacting with a business using the connected platform.
A business platform connection feature and AI-powered replies are available to some beta testers who install the latest version of WhatsApp beta for iOS from the TestFlight app, and they are rolling out to more people over the coming weeks.
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