WhatsApp beta for Android 2.25.20.5: what's new?

WhatsApp has released a new Android update through the Google Play Beta Program, bringing the version up to 2.25.20.5.
What's new in this update? WhatsApp is rolling out a business feature to filter chats that need a manual message, and it's available to some beta testers!

In the article about the WhatsApp beta for Android 2.25.18.25 update, we announced that a dedicated filter to group all chats that require manual intervention was under development. This feature is designed to help businesses easily identify conversations where automated replies were insufficient or where human input is needed. It aims to streamlines the handoff between AI and human support for more efficient and personalized customer service. It appears that WhatsApp is now testing this feature publicly, as some beta testers have reported the new AI-handoff filter in their chats list. Following the release of the latest WhatsApp beta for Android 2.25.20.5 update, which is available on the Google Play Store, we discovered that WhatsApp is rolling out a business feature to filter chats that need a manual message!

As you can see from the attached screenshot, some beta testers can explore a new feature that allows them to easily access chats that require manual intervention from a new dedicated AI-handoff tab. This filter is specifically designed for WhatsApp Business accounts and helps organize chats that require a manual message. The AI-handoff filter becomes active when the AI-powered replies are unable to fully address a customer's inquiry. AI-powered replies are an optional and exclusive feature available only to WhatsApp Business users. They use artificial intelligence to automatically respond to frequently asked questions, leveraging data from the business profile, product catalog, policies, and more.

However, while AI replies can efficiently manage a large volume of common queries, they are not always able to handle every situation. In cases where a question is too complex or falls outside the scope of the predefined data, the AI may flag the chat for human review. This is where the AI-handoff filter proves to be particularly useful. It locally collects all these chats in a single, easily accessible location, so business staff can quickly identify where their input is needed. This helps ensure that customers receive timely and accurate responses, even when the AI falls short.

It's worth noting that the AI-handoff filter only appears if AI-powered replies are enabled on the business account. Since the filter is designed to catch conversations where AI responses are insufficient, it wouldn't be relevant without active AI automation. The filter acts as a bridge between automation and personalized service, maintaining the efficiency of AI while ensuring critical issues receive the necessary attention. Businesses also retain full control over the configuration of this filter, including how long a chat should remain listed before being cleared. This level of flexibility makes the feature highly adaptable to different business workflows.

A business feature to filter chats that need a manual message is available to some beta testers who install the latest updates of WhatsApp beta for Android from the Google Play Store, and it is rolling out to even more people over the coming weeks.

Stay up-to-date on WhatsApp news by following WABetaInfo on X. You can also discover other new features for WhatsApp beta for Android, iOS, Web/Desktop, and Windows.

Do you like this news? Please, let us know on X: we love hearing your feedback! If you're curious to see where you can find WABetaInfo, there is a dedicated page where you can discover our services.
In addition, we have set up a Discord Server where you can chat with other people, get help and advice, and stay up to date with the latest announcements from WABetaInfo.