WhatsApp beta for Android 2.24.26.16: what's new?

WhatsApp is rolling out a new update through the Google Play Beta Program, bringing the version up to 2.24.26.16.
What's new in this update? WhatsApp is rolling out a business platform connection feature and AI-powered replies, now available to some beta testers!

In the article about the WhatsApp beta for Android 2.24.24.30 update, we announced that a feature to bring a new light and dark main theme color to the business app was available to some beta testers. This update introduces refreshed pre-set accent colors for both light and dark themes, replacing the previous light blue accents with black for the light theme and white for the dark theme. These changes align with the updates previously rolled out to the iOS version, making it easier for users to differentiate between WhatsApp Messenger and WhatsApp Business at a glance. It appears that WhatsApp is now exploring additional improvements for the business app, aiming to make interactions with customers even more intuitive. Thanks to the latest WhatsApp beta for Android 2.24.26.16 update, which is available on the Google Play Store, we discovered that WhatsApp is rolling out a business platform connection feature and AI-powered replies!

As you can see from the attached screenshot, some beta testers can explore a feature to connect AI to the business app. This feature enables businesses to leverage AI to respond to customer messages on their behalf, especially during times when their team members are unavailable. When a business decides to rely on this AI-powered service, customers are notified within the chat whenever they send a message to the company. This notification ensures transparency and helps maintain trust between the business and its customers.

The AI-powered connection is designed to enhance customer service by providing quick and accurate responses to frequently asked questions, guiding customers through the purchase process, or even handling complex queries using machine learning models tailored to the business preferences. This feature aims to enhance communication, reduce response times, and improve overall user satisfaction. Businesses can customize the AI to reflect their brand voice, ensuring a seamless customer experience even when AI handles the interaction.

In addition to AI integration, a certain number of beta testers can experiment with the business platform feature. This new option addresses a major limitation faced by businesses relying on the WhatsApp Business Platform. Previously, users managing their accounts through the business platform could not access or manage their WhatsApp account directly from the mobile application. After scanning the QR code, businesses can now manage their accounts directly from both the WhatsApp Business app and the business platform, granting access to some features that were previously unavailable through the business platform.

One of the main features introduced is the ability to share up to six months of chat history with the business app. This option ensures that businesses can maintain a seamless interaction history when transitioning to the new service. However, it's important to note that group chat history cannot be shared. This feature is designed to provide continuity and context, ensuring that businesses can offer high-quality customer service even when changes to their management platform occur. To support this new service, all one-on-one chats will now be managed using a secure service from Meta. Similar to AI-powered replies, users will be notified of this change directly in their chat, ensuring transparency while maintaining trust between businesses and their customers.

A business platform connection feature and AI-powered replies are available to some beta testers who install the latest updates of WhatsApp beta for Android from the Google Play Store, and they are rolling out to even more people over the coming weeks.

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